Reimagining the Customer Experience

Remote Customer Contact
Solutions for Exponential Growth

Customer experience matters. It affects everything from customer satisfaction to loyalty and ultimately revenue. But what’s the secret to delivering an exceptional customer experience? It begins with a superior customer service call center team, driven by precision and equipped with cutting-edge technology.

T2Flex has reimagined call center management, pioneering a new era in performance. Breaking away from traditional call center models, we’ve meticulously engineered a remote agent system infused with meaningful micro-data points — primed for measurement, analysis, and optimization.

Our call center technology functions as a highly efficient, self-improving machine, in a perpetual state of evolution. The result? Excellence at every interaction and tangible returns on investment through heightened productivity, reduced errors, enhanced customer satisfaction, and amplified profitability.

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Technology Call Center Solutions
by Technology Experts

Our advanced virtual call center is grounded in decades of experience in delivering IT innovation to the world’s leading organizations. We know what it means to deliver top-tier performance, and our extensive technological knowledge has empowered us to reimagine processes across various industries, consistently achieving superior outcomes in everything we do.

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Your Industry, Our Business

For Healthcare ProvidersFor Medical Devices

The T2Flex Factor

A high-performing customer support team is the key to setting your organization apart and solidifying your future success. At T2Flex, we have years of experience building outsourced customer experience teams for fast-growing organizations, whether you’re looking to outsource your team entirely or just need a little extra support.

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Experience Call Center Excellence

Transform your customer support through our dedicated call center services, offering:

The Difference of Dedicated Agents
Unlike other companies that utilize a shared agent model, our agents are solely committed to your organization and receive rigorous training to embody your unique culture. Every call is infused with your organization’s ethos — ensuring quality call handling and fostering trust and rapport with customers.
Omnichannel Inquiry Handling
We craft a tailored omnichannel strategy, empowering your customers to engage with us in a way that suits their needs. Whether they prefer the immediacy of a phone call, the convenience of email, the informality of text messaging, or the real-time interaction of web chat, we’ve got them covered.
Data Security and Compliance
We understand that both your reputation and the trust of your customers are on the line, and it is our duty to protect them by fortifying every interaction with robust security measures. Our comprehensive security protocols surpass industry standards, ensuring robust data protection and compliance.
Bilingual Support Agents
We provide expert bilingual call center agents, ensuring that we can offer support in multiple languages. Whether your customers prefer assistance in English, Spanish, French, or any other language, our bilingual agents ensure that language is never a barrier to receiving top-notch support.
Technology Fueled Solutions
Leveraging AI-powered workforce management, forecasting workload, and resource requirements, we ensure optimal resource scheduling to meet your needs efficiently. Our data-driven approach provides access to real-time call center analytics such as agent performance logs, sentiment scores, transcriptions, call recordings, and productivity reports.
Flexibility, Always — in All Ways
Our team operates 24/7, offering you the choice between US or global locations for customized staffing and pricing. We offer the flexibility to adjust staffing according to your changing needs, and can accommodate rapid scalability, all with straightforward, hourly-per-agent pricing and no long-term commitment required.

What We’re Great At

35.8%
average increase in productivity per agent
Our solutions are designed to optimize workflows and enhance operational efficiency, delivering substantial improvements in productivity per agent.
$4,175
average onboarding cost savings per agent
Our recruiting expertise and comprehensive training ensure efficient and cost-effective talent acquisition.
30+
million callers served and counting
Experience unlimited scalability. As your needs expand, we are ready to support you every step of the way.
98.7%
caller satisfaction rating
Through sentiment scoring and customer feedback, our ratings consistently reflect exceptional caller satisfaction.
<6%
yearly staff turnover, vs the industry average of about 30%
Our low turnover rate, compared to the industry's 30% average, highlights our dedication to a stable, satisfied, and reliable team.
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90%
of calls answered within 10 seconds
Our rapid response time leads the industry, guaranteeing timely attention and support for your callers.
<1%
error rate
We maintain an extraordinary level of accuracy in all our operations, ensuring that your callers receive the best possible service.
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0%
abandonment rate
Our commitment to efficiency ensures that every caller receives prompt and uninterrupted service.
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30+ Million Satisfied Customers

Over 30+ million of our clients’ customers served with a 98.7% caller satisfaction rating. Improve relationships and revenue for long-term success.

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Who We Do it For

How We See the Future

The Costly Impact of High Attrition Rates in Healthcare Call Centers

Call center agent attrition is at an all-time high, and the ramifications can have significant financial implications that extend far beyond surface-level costs. The mere act of replacing a call center agent can incur expenses amounting to approximately 20% of their annual salary. When factoring…

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T2Group is Hiring Senior Healthcare Program Managers with Cerner and Epic Expertise

At T2Group, we’re dedicated to transforming healthcare through cutting-edge technology and strategic program management. As part of our ongoing mission to support our exclusive hospital clients, we are expanding our team with top-tier talent. We are actively seeking Senior Healthcare Program Managers with deep expertise…

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Eeny, Meeny, Miny, Moe: Finding Great Talent is No Easy Task

As the Chief of People & Culture at T2 Group, I oversee our hiring and onboarding processes. We’ve been on a hiring spree lately, thanks to new clients and a growing list of upcoming projects. With so many applicants—some excellent, some less so—I’d like to…

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What We’re Up To

Eric Marshall, Senior Engineer at T2Group
T2Group Appoints Eric Marshall to Senior Engineer to Support Continued Growth

Today, T2Group, a leading provider of technology-driven solutions for healthcare organizations, announced the appointment of Eric Marshall to the position of Senior Engineer. This development is part of the ongoing efforts of T2Group, which is experiencing growth across its business divisions (T2Tech, T2Flex, T2Talent, and…

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Happy Pride Month

Pride Month commemorates the ongoing pursuit of equality and justice for all of our friends in the LQBTQ+ community.  It also celebrates the accomplishments of those individuals over the years.  One of the leading events that launched the gay rights movement occurred at the Stonewall…

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T2 Group Partners with the Department of Defense Military Spouse Employment Partnership (MSEP)

T2 Group, known for its forward-thinking strategies to expand technology and workforce support in progressive ways, has officially joined to the Department of Defense’s Military Spouse Employment Partnership. The Military Spouse Employment Partnership is a Department of Defense (DoD) led initiative that connects military spouses…

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Our Thought Leaders