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Imagine spending an hour trying to schedule a healthcare appointment, only to be put on hold multiple times, bounced between departments, and left with unanswered voicemails. Unfortunately, this is a reality for many patients in today’s healthcare landscape. According to a recent study from CVS…
As a healthcare provider, you know the importance of having a well-functioning call center. It’s a key part of delivering high-quality care and ensuring patient satisfaction. From appointment scheduling to insurance inquiries, call center representatives are the first point of contact for many patients. Unfortunately,…
Patient scheduling is a crucial component of any healthcare organization’s success. Not only is it essential for ensuring that patients receive the care they need, but it also has a direct impact on the organization’s revenue. According to a recent study from CVS Health, 20%…
If you want to hire the best people, you have to make sure you know exactly what you need. Us T2 Group recruiters spend a number of hours working with hiring managers to create detailed job descriptions, job specific interview questions, interview score cards and…
One of the things that makes T2 Group such a great place to work is the flexibility of a remote workforce. While we do have some positions that require on site work, we understand that in 2022, employees can be just as effective, if not…
Are you a hospital or physician’s office that needs phone support? Are you at crossroads deciding whether to go for an outsourced call center or hiring someone internally? Well, it may be time to pause and reassess the situation. Though not highlighted…