We and selected third parties collect personal information as specified in the privacy policy and use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. Use the "Accept" button to consent. Use the "Reject" button or close this notice to continue without accepting.
We’ve all been there! 5 minutes between back-to-back work meetings – trying to schedule that long-overdue doctor’s appointment. Only to be hit with “Your wait time is 47 minutes….” It’s incredibly frustrating and unfortunately, can often result in never making an appointment at all. It’s…
Communication is the foundation of any successful relationship, and the patient-provider dynamic is no exception. But in a busy world where time is precious, how can we foster meaningful connections and empower patients to actively participate in their own care? The answer lies in the…
In the fast-paced world of healthcare, maintaining efficient and well-organized medical scheduling is crucial for delivering optimal care to patients. However, managing appointment bookings, handling patient inquiries, and coordinating across different departments can be complex and challenging. That’s where outsourcing patient scheduling experts can make…
Imagine spending an hour trying to schedule a healthcare appointment, only to be put on hold multiple times, bounced between departments, and left with unanswered voicemails. Unfortunately, this is a reality for many patients in today’s healthcare landscape. According to a recent study from CVS…
As a healthcare provider, you know the importance of having a well-functioning call center. It’s a key part of delivering high-quality care and ensuring patient satisfaction. From appointment scheduling to insurance inquiries, call center representatives are the first point of contact for many patients. Unfortunately,…
Patient scheduling is a crucial component of any healthcare organization’s success. Not only is it essential for ensuring that patients receive the care they need, but it also has a direct impact on the organization’s revenue. According to a recent study from CVS Health, 20%…
If you want to hire the best people, you have to make sure you know exactly what you need. Us T2 Group recruiters spend a number of hours working with hiring managers to create detailed job descriptions, job specific interview questions, interview score cards and…
One of the things that makes T2 Group such a great place to work is the flexibility of a remote workforce. While we do have some positions that require on site work, we understand that in 2022, employees can be just as effective, if not…
Are you a hospital or physician’s office that needs phone support? Are you at crossroads deciding whether to go for an outsourced call center or hiring someone internally? Well, it may be time to pause and reassess the situation. Though not highlighted…