Healthcare providers nationwide are recognizing the increasing influence of patient satisfaction on their financial stability. Today’s patients, influenced by service standards from other industries, expect similar experiences in healthcare — 75% of them demand it.

Patients are more likely to shop around and switch providers if they are not completely satisfied with their care, emphasizing how pivotal satisfaction is for financial stability. Thus, healthcare organizations must prioritize seamless, patient-centered experiences to foster loyalty and drive growth. And this all starts from the very first contact.

Healthcare call center agents play a pivotal role in patient interactions, from medical appointment scheduling to insurance inquiries and general outreach. Skillful agents leverage these opportunities to craft a positive communication experience that sets the tone for the entire patient journey, be it through phone, chat, or SMS.

Our patient call center solutions draw upon our decades of experience in delivering innovative Healthcare IT to the world’s leading organizations. We combine experienced and compassionate staff with cutting-edge technology to create a superior healthcare experience that ensures the well-being of both your patients and your organization.

Recruiting the right medical call center agents who can navigate complex software and genuinely care about patients is crucial for effective patient contact solutions. However, the high-stress environment often causes burnout and turnover, impacting effectiveness, patient satisfaction, and your bottom line.

We leverage T2Talent’s advanced recruiting methods and broad applicant database for efficient hiring. With automated vetting, we attract top talent, while our training and gamification combat attrition, fostering growth and peak performance.

We provide customized solutions to maximize efficiency and maintain unmatched quality without compromise. Our team operates around the clock, offering the flexibility to choose between US or global locations for tailored staffing and pricing. We offer the flexibility to adjust staffing according to your changing needs, all with straightforward, hourly-per-agent pricing and no long-term commitments. Ever.

We guarantee 100% HIPAA compliance across all our services. We recognize the critical importance of safeguarding both your reputation and your patients’ trust. It is our responsibility to fortify every interaction with robust security measures. Our comprehensive security protocols not only meet but exceed industry standards, ensuring robust data protection and strict compliance at every touchpoint.

Our data-driven approach ensures that you have access to real-time contact center analytics such as agent performance logs, sentiment scores, transcriptions, call recordings, and productivity reports. This empowers us to continuously optimize every interaction — delivering lasting value for your healthcare organization from day one.