Exceptional Patient Experience from the First Interaction

Make Every
Connection Count

In today’s competitive health healthcare market, it’s essential to stand out to keep patients coming back. When patients experience difficulty getting in touch or their communications go unanswered, it can leave a less-than-favorable impression. However, the good news is that excellent customer service can make all the difference. In fact, 78% of consumers will do business with a company again, even after a mistake, if their customer service is excellent.

In this scenario, missed contact isn’t just a missed opportunity; it can have a significant impact on your revenue and more. That’s why it’s crucial for the individuals answering your phones, chats, texts, and web forms to be wholeheartedly committed to your organization, providing more than just generic, outsourced healthcare scheduling support.

Explore How We Drive Growth and Enhance the Patient Experience

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The Power of
Dedicated Agents

We believe the key to success lies with dedicated healthcare scheduling agents. These specialized patient scheduling agents are exclusively working with your healthcare organization, seamlessly integrating into your medical answering service and appointment scheduling team. With a comprehensive grasp of services, workflows, patient access software, and patient needs, they swiftly manage inquiries, navigate complexities, and orchestrate a seamless patient experience. Additionally, the dedicated nature of these agents contributes to error reduction — a crucial factor in safeguarding the financial well-being of both patients and healthcare providers.

Unlocking the Full Potential
of Healthcare Expertise

At our core, we are healthcare experts, and this expertise shines through our agents. Rigorously trained, each agent internalizes your organization’s values to deliver an exceptional patient scheduling services. They serve as a seamless extension of your team, employing the unique customer-centric approach that resonates with your patients. Whether your patients choose to engage through chatbot, phone, or text message, we ensure that each interaction reflects the same high standards of care, reinforcing trust that facilitates lasting patient-provider relationships.

The Flex Factor

Let T2Flex prepare your patient access function for the future by combining best of breed, customized technology with a deep understanding of provider operations and revenue gaps as well as contact center management principles to deliver fewer errors, more revenue and increased patient satisfaction today.

Embrace a New Era of Performance in Patient Scheduling

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Patient-Centric Support

Medical Appointment Scheduling

Our remote agents provide seamless appointment booking utilizing the systems and processes you already use.

Our healthcare call center solutions are tailored to your specific needs, and we provide seamless integration with the systems and processes you already use. Our highly trained resources deeply understand the patient scheduling life cycle and expertly and efficiently handle patient registration, visit scheduling, insurance verification and eligibility and point of service collections.

Comprehensive Staff Management

Leave the complexities of staff management to us. We have a vast database of experienced healthcare call center agents.

Our hosted contact center services encompass supplemental training, rigorous quality control, and monitoring of key reporting metrics using future-ready patient scheduling technology. To ensure a seamless transition, a dedicated, professional patient access trainer will collaborate closely with you, to customize training, workflows, and materials. Ongoing support ensures a successful implementation process and patient scheduling optimization.

Customized Patient Scheduling Technology

Our medical appointment scheduling service is powered by an innovative and metrics-driven performance management platform that monitors productivity, call durations, quality, abandonment rates, and caller sentiment.

Our AI-powered platform also delivers workload forecasting and subsequent resource requirements to ensure optimal availability. With real-time dashboards and detailed reports, you gain accountability and valuable insights into scheduling efficiency. Plus, we work with your chosen patient scheduling software for seamless integration into your existing workflows.

Flexible Patient Appointment Scheduling

T2Flex provides a comprehensive inbound and outbound patient scheduling system that utilizes an innovative performance management platform to deliver real-time insights and optimize workflows.

With a flexible approach, T2Flex can support local and national efforts for patient scheduling services to serve the needs of healthcare organizations. Their services can provide rapid relief to meet surge demand and facilitate flexible patient appointment support.

Enhanced Security & HIPPA Compliance

The security of your patient data is our utmost priority.

Our agents access patient information securely, employing qualified device authentication and multi-factor authentication. Additionally, comprehensive quality control and monitoring are upheld through screen recordings. Your patients’ confidentiality remains safeguarded every step of the way.

Unlock What’s Possible

Over 30 million customers served with a 98.7% caller satisfaction rating. Improve customer relationships and revenue for long-term business success.

Drive Your Success.

Who We Do it For

How We See the Future

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