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In the fast-paced world of healthcare, every unanswered call holds significant consequences. Shockingly, hospitals miss an average of 24% of inbound calls, translating to missed opportunities for patient engagement, appointment scheduling, and ultimately—revenue generation. Each unanswered call represents a potential loss of revenue, making it…
Healthcare organizations face dynamic challenges stemming from fluctuating patient demands, whether due to seasonal illness, holidays, public health emergencies, or day-to-day fluctuations in call volumes. Scalability is essential for adapting to these shifts, enabling organizations to manage surges or lulls in call volume efficiently. However,…
Is Your Manufacturing Facility Cyber Secure in the Digital Era? The manufacturing industry is increasingly adopting smart manufacturing practices with unprecedented levels of automation using data and artificial intelligence (AI). However, this surge in digital technologies also introduces heightened cyber complexities to…
In today’s rapidly evolving business landscape, the ability to adapt and innovate has become essential for organizations seeking to maintain their competitive edge. At T2Tech, we recognize that successful project management goes beyond traditional methodologies. It requires a dynamic approach that combines the best…
For many organizations, the backbone of their operations lies in legacy applications that have Dodutifully supported their operations for years. However, as the pace of technological advancement accelerates, these once-reliable systems become more of a hindrance than an asset. Legacy application modernization…
In today’s digital age, every action—from customer transactions and call transcriptions to social media interactions—generates valuable data. Yet, the true power of data lies in how effectively it is collected and utilized. The process of gathering data from its source of truth, ensuring its integrity,…
The landscape of healthcare contact centers is rapidly evolving, driven by advancements in conversational artificial intelligence (AI) over the past decade. This transformative technology has ushered in a new era characterized by a significant shift towards self-service solutions for routine inquiries. Patients now have access…
Recording caller interactions isn’t just a feature—it’s essential for optimizing your contact center’s performance. With T2Flex, every call, chat, and digital interaction is securely recorded, providing invaluable insights for compliance, transparency, and team improvement. …
In today’s competitive insurance landscape, focusing solely on pricing is no longer sufficient. The key to success lies in innovation and customer-centricity. Health insurance providers that prioritize enhancing the customer experience stand to reap numerous benefits, including lower costs, increased retention rates, and improved overall…
In today’s dynamic healthcare landscape, acknowledging the diverse needs of different demographics is essential for health insurance providers. As societal demographics shift and preferences evolve, it’s crucial to recognize the varying requirements of different age groups and societal segments. Younger generations often prefer text-based communication…