Every day, healthcare call center agents manage a high volume of calls, ranging from 50 to 160 or more, addressing diverse topics including prescription refills, appointment scheduling insurance questions, and general health inquiries. It falls upon the agent to resolve the patient’s queries during this…
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‘Patient Experience’
The Financial Benefits of Outsourcing Healthcare Call Center Operations
In the complex landscape of healthcare call center operations, agent management and retention stand out as critical and costly components. The recruitment, training, and retention of patient access agents demand meticulous attention, with onboarding costs averaging between $10,000 and $15,000 per agent. Moreover, the high…
How Much Revenue Are Missed Phone Calls Costing Your Healthcare Practice?
In the fast-paced world of healthcare, every unanswered call holds significant consequences. Shockingly, hospitals miss an average of 24% of inbound calls, translating to missed opportunities for patient engagement, appointment scheduling, and ultimately—revenue generation. Each unanswered call represents a potential loss of revenue, making it…