Explore the challenges and opportunities in healthcare call centers, from high labor costs and outdated technology to the transformative potential of AI and automation. Discover insights from HYRO’s 2023 industry report to improve patient satisfaction, operational efficiency, and ROI….
Posts Tagged With
‘Healthcare Call Centers’
Mastering First Call Resolution in Healthcare Call Centers
Every day, healthcare call center agents manage a high volume of calls, ranging from 50 to 160 or more, addressing diverse topics including prescription refills, appointment scheduling insurance questions, and general health inquiries. It falls upon the agent to resolve the patient’s queries during this…
Healthcare Call Center Productivity: Balancing Technology and Psychology
Efficiency in healthcare call center operations is crucial for delivering timely and effective patient support. From managing appointments to addressing inquiries, optimizing productivity is key for enhancing patient experiences and ensuring operational excellence. Yet, achieving high performance in a contact center is…