At first glance, losing call center staff might not seem as urgent as a hospital facing a nursing shortage. However, these professionals serve as a crucial link between patients and their care–handling everything from scheduling appointments to addressing urgent concerns. When healthcare call centers experience…
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From Good to Exceptional: Unveiling the Advantages of Dedicated Patient Call Center Support
In today’s competitive health market, providers must go above and beyond to ensure patient loyalty and retention — and the patient access experience has a critical role to play. If you’re considering outsourcing your patient scheduling, you may be questioning whether dedicated agents or a…